Cancellation Policies

Cancelation Policies


1.      Cancellation 15 days or more prior to the arrival date: No penalty.*

2.     Cancellation between 14 and 5 days prior to the arrival date: Partial charge of 50% of the stay value.*

3.     Cancellation within 4 days prior to the arrival date or in case of a "no-show": Full charge of 100% of the stay value.**


Penalties:

  • In the case of a cancellation between 14 and 5 days prior to the arrival date**, a charge of 50% of the stay value will be applied to the credit card used for the reservation. If payment was made via electronic transfer, cash, website, or secure payment link, a 50% refund of the stay value will be processed.*
  • In the case of a cancellation within 4 days prior to the arrival date** or in the event of a no-show, a charge of 100% of the stay value will be applied to the credit card used for the reservation. If payment was made via electronic transfer, cash, or website, no refund will be issued.*


Additional Notes:
*Refunds, if applicable, will be subject to a 5% retention fee for bank costs and/or commissions. This retention fee does not apply to payments made via electronic transfer or cash.
** The date and time for cancellations and penalties are based on the check-in day and time in Mexico City.


 

Terms & Conditions


Hours

  • Check-in: 15:00 hrs.
  • Check-out: 12:00 hrs.


Reservations


For one-night stays, two payment options are available:

  1.  Full Payment: Pay the total amount of the stay via a secure payment link or through bank transfer.
  2.  Partial Payment: Pay 20% of the total stay value at the time of the reservation. In this case, a credit card will be required as a guarantee. A hold will be placed on the credit card for the total value of the stay, but only 20% will be charged at the time of the reservation. The remaining balance must be settled at check-in.

 

For stays of two or more nights, the following payment options are available:

  1.  Full Payment: Pay the total amount of the stay via a secure payment link or through bank transfer.
  2.  Partial Payment: Provide a credit card as a guarantee. In this case, a charge equivalent to one night of the stay will be made to the provided credit card. The remaining balance must be paid at check-in.


Additional Guests
The charge for additional guests is as follows:

  • Ages 0-3: No charge
  • Ages 4-12: $500.00 MXN
  • Ages 13 and older: $700.00 MXN


Other Terms

  • Your room is guaranteed for "late check-in."
  • Requests for "early check-in" and/or "late check-out" are subject to availability and may incur additional charges.
  • All guests, without exception, must present a valid ID to be granted the room.
  • Reservations made by individuals under 18 years of age are not accepted.
  • Minors must be accompanied by an adult who can demonstrate a familial relationship.
  • Pets are not allowed.
  • Parking is subject to availability.